Questions

Frequently asked questions

What does Research Use Only mean here?

Research Use Only means these materials are supplied exclusively for legitimate laboratory and analytical work, such as peptide characterization, chromatography method development, and laboratory stability studies, and are not intended for human or animal administration.

Why do I have to verify before seeing the catalog?

Listings are restricted to people aged 21 or older who confirm the materials are for Research Use Only. No account or birth date is required to browse; the acknowledgement is remembered on your device for 30 days.

Can I buy right now?

After catalog verification, sign in and submit your order using Zelle or a Chase payment link. Zelle payments are typically instant. Chase payment links are prepared manually and may take up to one hour to process and arrive in your email after you submit your order. Orders will not be processed until payment is received and verified.

How do you handle payment details?

Choose Zelle or a manually emailed Chase payment link. No card details are collected on the Mantodea website; any card entry takes place on the Chase payment page. We verify payment manually before processing your order.

Do you publish certificates of analysis?

We publish the documents we actually hold for a batch. Where nothing is on file, the Testing & Documentation page says so rather than implying a document exists.

What are shipping costs and delivery times?

U.S. shipping is $9.99, with free shipping on qualifying merchandise totals of $200 or more. Your final shipping and any applicable tax are shown at checkout. Delivery times are not guaranteed.

How do refunds work?

Sign in to submit a request for an order saved to your account. Requests are reviewed under the Refund & Delivery Policy, including the 14-calendar-day non-delivery window beginning at carrier acceptance. A request does not approve or issue a refund. Approved refunds are issued manually through the original payment method.

Will I get a confirmation email?

Account confirmation and password-reset links are requested through our account system. Order and support notifications are not available yet. Keep your reference and email admin@mantodealabs.com if you have a question.