Refund & Delivery Policy

Mantodea Labs LLC works to accurately prepare and ship each order to the delivery address supplied by the customer.

Delivery issues

Customers may request review for a refund when an order experiences a qualifying shipping or fulfillment problem. Qualifying issues may include:

• a package confirmed lost in transit;
• a carrier-confirmed delivery to the wrong location;
• an order that has not been successfully delivered within 14 calendar days after the carrier’s initial acceptance scan;
• an incorrect product or quantity shipped by Mantodea Labs LLC; or
• merchandise materially damaged during shipment.

14-day non-delivery policy

The 14-day period begins when the shipping carrier first records possession or acceptance of the package. Merely creating a shipping label does not begin the 14-day period.

If 14 calendar days have passed since carrier acceptance and tracking does not show successful delivery, the customer may submit a refund request. Mantodea Labs LLC may review tracking information and carrier information before approving the request.

Damaged or incorrect orders

Mantodea Labs LLC may request reasonable documentation such as photographs of the shipment, photographs of the product or packaging, shipping label information, and order information.

Refund amounts

For a qualifying complete non-delivery or fulfillment error attributable to Mantodea Labs LLC or the carrier, an approved refund may include:

• the eligible merchandise amount;
• the original shipping charge actually paid; and
• applicable sales tax originally collected.

Shipping refund rule

If the customer received free shipping because the qualifying order subtotal was $200.00 or more, the shipping refund is $0.00. If the customer actually paid $9.99 shipping and qualifies for a full delivery-error refund, the eligible shipping refund is $9.99.

No restocking fee is charged when the customer did not properly receive the merchandise because of a qualifying shipping or fulfillment error.

the payment provider refunds

When the original payment was made through the Mantodea Labs LLC the payment provider Business profile, approved refunds are returned through that same profile when reasonably available. Every refund is recorded against the original order.

Customer-caused delivery issues

The automatic 14-day non-delivery protection does not necessarily apply when the delivery problem results from:

• an incorrect or incomplete shipping address supplied by the customer;
• refusal of delivery;
• failure to retrieve a package properly made available by the carrier;
• unauthorized rerouting requested by the customer; or
• other customer-directed changes after shipment.

These situations require individual review.

Legal rights

Nothing in this policy limits consumer rights or remedies that cannot legally be waived.

How to submit a request

Submit a refund request with your order reference, carrier and tracking number, or email admin@mantodealabs.com. See also our Shipping & Returns page.